NHS 111 First


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A new national programme called NHS 111 First, which encourages patients to contact NHS 111 before attending an Emergency Department (A&E) so they can be directed straight to the right service for their needs, is now live.

If you have an urgent but not life-threatening medical need, make sure you contact NHS 111 first rather than going straight to A&E. If you do need urgent care, then NHS 111 can now book you in to be seen quickly and safely in A&E. 

As well as this, NHS 111 is also able to direct to or book an appointment at Urgent Treatment Centres, access to Out of Hours GP Services, pharmacies, emergency dental services and walk-in clinics. Contacting 111 first will also help the NHS to keep you safe by maintaining social distancing and ensure that you receive the right care in the right place, in a more timely and safe way.

If you or your loved one have a life-threatening illness or injury then you should always use 999 and if you do arrive at A&E without contacting NHS 111 you will still receive medical care, with emergency treatments prioritised. 

Just think 111 first. When you think you need A&E, contact NHS 111 by phone or online at https://111.nhs.uk/

A series of Frequently Asked Questions are available to read if you require further information alongside an information video below.


Last updated: 04/02/2021