You said, we did

What you tell us directly informs the decisions made by NHS Northamptonshire CCG. That’s why we welcome the opinions and feedback of local people about healthcare services

Below are some examples of how services have been shaped by the views of public, patients and carers.


Northamptonshire is to become the first area in England to introduce an integrated cross-sector and county-wide service supporting people to take control of their health and wellbeing – after long-term funding was formally approved in December 2019.

Northamptonshire County Council’s Public Health team, local NHS organisations (including the Northamptonshire CCGs) and the voluntary and community sector have been working together through Northamptonshire Health and Care Partnership (NHCP) to develop a social prescribing programme serving the whole county.

Social prescribing is a way of helping people to manage their own physical and mental health and wellbeing and achieve sustained lifestyle change. They work closely with a specialist ‘link worker’, who can refer them to relevant non-medical services in their local communities, such as leisure activities, social groups and healthy lifestyle advice.

The business case was shaped following a series of engagement events held to create a better understanding of what social prescribing will mean to the people of Northamptonshire and seek to identify what kinds of services will be of the greatest benefit and how we can ensure ease of access.

All three events were very well attended with the wide range of delegates from across the county including:

  • Potential users of social prescribing services
  • Health and care professionals who could be involved in prescribing
  • Potential providers of social prescribing services
  • Those involved in the commissioning of social prescribing

Feedback from the engagement events includes:

  • Improved understanding of social prescribing
  • Informative update… an opportunity to meet with a range of partners
  • Encouraged an open discussion
  • Well organised and ran smoothly
  • Avoided jargon
  • Glad that carers were mentioned
  • Meeting different people who could work together to create a good service

This is included in pictorial format below

You can read a full report from these events by clicking here.

The community engagement helped to develop a full business case for a county-wide social prescribing service, which has now been approved. Partners are now moving forward to plan the implementation of Northamptonshire’s social prescribing service in 2020, and this will include further engagement with patients and service users, carers, health and care professionals, the voluntary and community sector and the general public.

There are currently two Clinical Commissioning Groups in Northamptonshire – NHS Corby CCG and NHS Nene CCG – planning and paying for NHS services for people living in different parts of the county.

The organisations have always worked together, and this has progressed significantly in the past 18 months. We now have a shared committee structure, shared staffing, and one senior team headed up by a single Joint Chief Executive Officer, Toby Sanders.

Building on this collaboration, both CCGs’ Governing Bodies agreed to take the next step and explore the possibility of moving towards forming a single Northamptonshire CCG from April 2020. Known as transition, this will involve disestablishing the existing CCGs to create one new one. Find out more about these proposals by downloading the Transition Programme presentation.

Many other parts of the country are going through a similar process. In going down this path locally, we’re following national NHS policy to achieve some real benefits: 

  • Supporting the people of Northamptonshire to access the best health and care services
  • Enabling us to deliver operational efficiencies that can support improvement sin patient care.

During 2019 the CCGs engaged with stakeholders, including patients and public, to understand their views on these proposals. This was done in a number of ways including engagement events, a survey & social media. In total 40 people attended the public meetings held and 79 responses were received via the survey. 

Overall there was explicit support for the move to a single CCG for Northamptonshire. The majority of the public attending the meetings gave support to the proposals to move towards establishing a single CCG and 42% of responders to the survey also supported the proposals.

Some consistent themes emerged, including:

  • The desire to retain a local focus within a county-wide CCG
  • The opportunity to address variation, both in terms of health inequalities and consistent standards of service access and quality
  • Some nervousness about change
  • Some indifference about structural re-organisation
  • A desire for better CCG communication and engagement

You can read a copy of the engagement report here. The CCGs are listening to feedback, which will inform the new organisation moving forward.

During 2019 we developed a new joint strategy with Corby CCG to cover all of Northamptonshire, which was formally approved by the Governing Body in August 2019. Our aim is to give you clear opportunities to get involved with your local NHS in a way which allows you to see how your views have shaped things – and we wanted your input into how we do that.

The new strategy will outline the Northamptonshire CCGs’ aspirations, principles and approach to ensuring good communications and engagement with everyone who has a stake in our NHS. It is supported by a detailed plan on what we are doing to make this happen.

As we started work on this strategy, we talked to partners, stakeholders and people across Northamptonshire about what we are doing now – what works and where we could improve our conversations with you.

A summary of what you told us, which fed into the overall strategy can be found here.

In 2018 Healthwatch Northamptonshire was commissioned to find out more about the health and social care needs of the Armed Forces Community.

The survey emphasised the need for greater awareness of the Armed Forces Covenant amongst health professional in the count, more timely access to suitable health support, and further preparation for civilian life when people leave the armed forces.

Nene Clinical Commissioning Group has been integral in the development of a Veteran Community Network, led by Dr Gillian le Page working alongside Northamptonshire County Council, Northamptonshire Health Foundation Trust, Transition Intervention & Liaison Service and our voluntary sectors. A Hub and Spoke ‘one stop shop’ service that uses volunteer veteran peer mentors to support veterans with mental health and/or substance misuse issues has been developed to overcome the barriers Veterans can face engaging with, remaining in, and benefiting from treatment.

Our volunteers have received accredited (OCN Credit4learning) peer mentor training so that they can offer informal support and gain relevant knowledge, skills and experience which could create opportunities for a career within the social care field.

Our project provides the following support to Veterans:

  • Assessment of need/ risk
  • Evidence based psychosocial interventions providing advice, information and guidance
  • Motivational enhancement to support Veterans to access, engage and remain in treatment
  • Post treatment ‘debrief’ and on-going support
  • Advocacy/ treatment navigation
  • Raising awareness of Veteran needs

The Hub is based at Sixfields Stadium, the home of Northampton Town FC. We work with other local Veteran support services to offer a weekly drop-in ‘one stop shop’ so that Veterans and their families can have access to a range of services including a qualified VCN peer mentor. The Hub will also provide opportunities for community engagement as a result of the links with the football club.

The Spoke service covers the whole county and consists of a network of trained Veteran peer mentors who deliver an outreach service, which includes face to face, telephone, email and Skype contact.

The benefits to Veterans - and their families – is a better understanding of their own health and wellbeing needs; knowledge of when and how to access medical treatment plus continued support throughout their treatment journey from the peer mentors.

Last updated: 29/01/2020